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Within 6 months of launch, the intranet saw a 78% adoption rate across the company. Employee satisfaction scores improved by 35%, while IT support requests dropped significantly due to simplified workflows. The HR department reported a 50% reduction in processing times for standard requests.
The challenge
A multinational organisation with over 15,000 employees was struggling with a fragmented intranet system. Different business units used siloed platforms, resulting in inconsistent communication, duplicated workflows, and difficulty accessing resources. The client needed a modern intranet to unify its workforce, streamline collaboration, and improve document management.
Approach
BrandBridge deployed a dedicated offshore Microsoft-certified team specialising in SharePoint and Microsoft 365. We began with stakeholder interviews across regions, mapping user journeys to understand pain points. Using Microsoft SharePoint Online as the foundation, we built a scalable intranet that integrated seamlessly with Teams, PowerApps, and OneDrive. Custom workflows were developed with Power Automate to replace manual approval chains.
Solution
- Unified portal with single sign-on for all employees.
- Automated HR requests (leave, benefits, onboarding) using PowerApps.
- Advanced search functionality to improve knowledge discovery.
- Multi-language support for global teams.
- Integration with Dynamics 365 for CRM insights.
