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Sales reporting accuracy improved by 90%, and out-of-stock incidents dropped by 40%. The retailer saw a 25% increase in customer retention within the first year thanks to personalised promotions driven by Dynamics CRM.
The challenge
A UK-based retail chain with 200+ stores was struggling with disconnected POS systems and legacy ERP. Data was siloed, customer experiences were inconsistent, and online/offline integration was nearly impossible. The client needed a unified retail platform.
Approach
Our Microsoft Dynamics-certified team deployed Dynamics 365 Commerce and Finance modules. We designed a centralised system that connected POS, inventory, and customer data across online and offline touchpoints. Advanced analytics dashboards were implemented in Power BI to provide executives with real-time insights.
Solution
- Unified inventory management across all stores and e-commerce.
- Customer loyalty programme integration.
- Mobile POS devices for faster in-store checkouts.
- Real-time sales dashboards using Power BI.
- Integration with Shopify for hybrid e-commerce.
